Refund policy

Our promise

We want you to love what you bought. If it is not right, tell us.

Returns

You can return unworn, unwashed items with the tags still attached within 30 days of delivery. To start, email team@mackclub.com with your order number. We will send you the return instructions.

Exchanges

Need a different size? Email us and we will swap it for you, subject to stock. You cover the return shipping on the original item and we send the new size to you free.

Refunds

Once we receive your return and check it, we will refund the original payment method within 5 to 10 business days. Original shipping is not refunded unless the item was wrong or damaged.

Return shipping

Customers pay return shipping. If we sent the wrong item, or it arrived damaged or defective, we will pay for return shipping and send a replacement or refund.

What we cannot take back

Items that have been worn, washed, altered or damaged after delivery.

Preorders

You can cancel a preorder for a full refund any time before it ships.